Privacy policy
HushBuilt respects your privacy. This policy explains what we collect when you visit hushbuilt.com or place an order, why we collect it, and the control you have over it.
Information we collect
- Information you give us: name, shipping and billing address, email address, and phone number when you place an order or contact support.
- Order information: what you bought, order value, and your correspondence with our support team.
- Payment information: card details are collected and processed by our payment providers. HushBuilt never sees or stores your full card number.
- Device and usage information: IP address, browser type, pages viewed and referring site, collected automatically through cookies and similar technologies.
Why we use it
- To process, fulfill and deliver your order
- To provide customer support and handle returns
- To detect and prevent fraudulent transactions
- To send order and shipping notifications
- To send marketing email, where you have opted in, which you can stop at any time
- To measure and improve how the store performs
Who we share it with
We do not sell your personal information. We share it only with the parties needed to run the store:
- Shopify, which hosts this store and processes orders
- Payment processors, which handle the transaction
- Shipping and fulfillment partners, which deliver your order
- Analytics and advertising providers, which help us understand site performance and reach relevant audiences
- Law enforcement or regulators, where we are legally required to comply
Cookies
Cookies keep your cart working, remember your preferences, and let us measure how the site is used. You can block or delete cookies in your browser settings, though parts of the store may stop working correctly if you do.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete your personal information
- Opt out of marketing communications at any time
- Opt out of the sharing of personal information for targeted advertising
California residents have these rights under the CCPA and CPRA, including the right not to be discriminated against for exercising them. Residents of the EEA and the UK have equivalent rights under the GDPR and UK GDPR. To exercise any of them, email contact@hushbuilt.com and we will respond within the period required by law.
How long we keep it
We retain order records for as long as necessary to provide the service and to meet our tax, accounting and legal obligations. Marketing contacts are retained until you unsubscribe.
Data security
This store runs over an encrypted connection and payment data is handled by PCI-compliant providers. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.
Children
Our products and this site are intended for adults. We do not knowingly collect personal information from anyone under 16.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The current version is always the one published on this page.
Contact
Questions about privacy or your data: contact@hushbuilt.com.