Refund policy

At HushBuilt, we are dedicated to delivering exceptional products and customer service. We understand the importance of satisfaction with your purchases and offer a 90-day guarantee for your peace of mind. If you are not completely happy with your purchase, please reach out to us at contact@hushbuilt.com.

Order cancellations and modifications are permitted within 6 hours of purchase. However, as we process orders quickly to ensure efficient deliveries, this 6-hour period is not guaranteed. Once an order has been processed, it is no longer possible to cancel or modify it.

Returns and Refunds

We accept returns within 90 days of delivery. Because compression garments are worn next to the skin, how we handle a return depends on the condition of the item.

Unopened and unworn, in original packaging. You may choose a full refund or a free exchange. We cover the return shipping in both directions. Simply contact us at contact@hushbuilt.com within 90 days of delivery with your order number.

Opened or worn. We are happy to arrange a free exchange for a different size or colour, at no charge for the replacement item or its delivery to you. For hygiene reasons a worn compression garment cannot be returned to stock, so the cost of return postage to us is the responsibility of the customer. For the same reason, worn items are eligible for exchange or store credit rather than a cash refund. Store credit can be used for any future purchase on our site and does not expire.

Return shipping costs on worn items are the responsibility of the customer. We do not provide prepaid return labels for worn items. The original shipping fees are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

Custom, personalized, bulk orders, and gift cards are not eligible for returns, as these are tailored to your specifications.

To initiate a return or an exchange, contact us at contact@hushbuilt.com within 90 days of delivery, including your order number and the reason. Our team will confirm which option applies and send you the return address.

Refunds are processed within 14 business days from the date of confirmation. If you have not received your refund after this period, please contact your financial institution.

We do not issue cash refunds for items that have been used, worn, or damaged through normal wear or misuse. Worn items remain eligible for a free exchange or store credit as set out above. Additionally, we cannot refund orders with issues caused by factors within your control, such as incorrect shipping details.

All refunds are processed in the original currency of purchase. Customers are responsible for any fees related to currency conversion or exchange rates.

Damaged Items

We ensure our products are well-packaged to avoid damage during shipping. If your item arrives damaged, please inform us within 48 hours of delivery. Email us at contact@hushbuilt.com with a clear photo of the damage to assess eligibility for a replacement at no cost. We do not replace or refund items damaged through normal use or misuse.

Shipping and Delivery

While we aim for prompt delivery, we cannot be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping issues. For delivery problems, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Fraud Prevention

To prevent fraud, we verify all billing and shipping addresses and monitor transactions for unusual activity. We may request additional information to confirm the legitimacy of a transaction. If we suspect fraud, we reserve the right to cancel the transaction and notify the customer.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the latest version before making a purchase. By purchasing from HushBuilt, you agree to this Return & Refund Policy.

Colour Disclaimer

Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may perceive these colours differently. Additionally, lighting conditions at the time the photo was taken can also affect an image's colour.

HushBuilt cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. However, we understand the importance of making the right choice. If you require more photos or information about the products, please do not hesitate to contact our team at contact@hushbuilt.com.